The wrong version of a product had stock incorrectly allocated to it.Some examples of when this would happen are: Occasionally an item may be sold when it should not have been available but became available via listing errors. If we cannot fulfil an order due to a lack of stock, unsuccessful payment or the product was soiled we will refund the items using the payment method provided. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We reserve the right to not refund any difference in value where there is not sufficient damage or wear on a card to warrant a different condition to the one advertised. The difference in value will be calculated from the price paid and not from live product pricing as prices are subject to fluctuation. If you believe a TCG single has been graded incorrectly, please send your order number and photographs of the card to for evaluation and possible refunding of difference in value. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not accept returns on Sale items, gift cards, Booster Boxes, Booster Packs, Singles, Card Sleeves, or any variation of these types of products. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. You can always contact us for any return question at and we may evaluate and consider extraordinary cases.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Items sent back to us without first requesting a return will not be accepted and will not be returned to the customer at the stores expense. To start a return, you can contact us at If your return is accepted, we will work with you to return stock to the store. You’ll also need the receipt, Invoice, or proof of purchase. To be eligible for a return (not on the non-returnable items list), your item must be an eligible refundable item, in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 28-day return policy, which means you have 30 days after receiving your item to request a return.
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